Frequently Asked Questions

 

What is your policy regarding animal testing?

We do not use any raw materials that have been tested on animals and none of our products are tested on animals.

Deliveries

All standard UK deliveries will be shipped with myhermes.co.uk and are shipped 1-2 days from the order being placed and should arrive within 1-5 working days.  International deliveries are shipped by FedEx, UPS and DHL and are shipped 1-2 days from the order being placed and should arrive within 3-7 days.

Do you deliver outside of the UK?

We do deliver worldwide.  Please select the country you wish to ship your order to at the checkout page.

When will my order arrive?

All orders will be dispatched within 1-2 working days of the order being placed and will be delivered within 2-7 working days of the order being placed.

How can I return my order?

Yours Truly Skincare will refund or replace any products if:
1. They were purchased direct from us within the last 14 days
2. They are returned to us in their original, unopened and in resaleable condition
3. They are returned with a completed Return Form
Please email info@yourstrulyskincare.com to obtain a return form.

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